How to delete your data

Mentour IZI · Last updated 6 November 2026

If you messaged a business that uses Mentour IZI

Ask that business to delete your data, or write to us at [contact email not configured: set PRIVACY_CONTACT_EMAIL] with the business's name, the app you used (Telegram, Instagram, Facebook Messenger or WhatsApp) and your username or phone number. We delete your messages and everything stored about you within 30 days and confirm by email.

If you are a business

• Disconnect any account in the service at any time. We stop receiving its messages and delete its access token straight away; your conversations stay until you delete them.
• To delete your business account and all of its data, including your customers' conversations, write to us at [contact email not configured: set PRIVACY_CONTACT_EMAIL]. We delete it within 30 days and confirm by email.
• If you removed the app in Facebook (Settings & privacy → Settings → Business integrations), it can no longer read or send messages for you. Write to us to also delete the data we already hold.