Privacy policy
Mentour IZI · Last updated 6 November 2026
Mentour IZI ("the service") is operated by Mentour. It helps businesses answer the messages their customers send them on Telegram, Instagram, Facebook Messenger and WhatsApp with an AI assistant, and keeps those conversations in a customer list for the business. This policy explains what data the service handles, why, and how to have it deleted.
Who this covers
- Businesses that connect their messaging accounts to the service.
- Customers: people who send messages to those businesses. The business chooses to use the service and decides how its customers' data is used; we process that data on the business's behalf.
What we collect
From businesses:
- The accounts they connect: Facebook Page and Instagram account identifiers, WhatsApp phone number identifiers, Telegram account identifiers, and the access tokens these platforms issue for them.
- What they add: information about the business and its documents, products and services, the assistant's settings, and which details the assistant should ask customers for.
From customers, when they message a business that uses the service:
- Their messages, including voice notes, photos and documents.
- What the messaging platform shares with the business: name, username and account identifier, and on WhatsApp the phone number.
- Details they give in the conversation, such as their name, phone number and answers to the business's questions, and notes the service keeps for the business: a short summary, how interested they are, and tasks such as a booked call.
How we use it
- To reply to customers on behalf of the business, using the business's own information.
- To let the business's staff read the conversations, take them over and follow up.
- To send one follow-up message to a customer who stopped replying, only if the business turned this on and only when the messaging platform allows it.
- To show the business statistics about its conversations.
We do not sell personal data and do not use it for advertising.
Who processes it for us
- Google (Gemini API): the AI that reads messages, voice notes, photos and documents and writes the replies, summaries and reports for the business.
- Meta (Instagram, Messenger, WhatsApp) and Telegram: to receive and send the messages.
- Our hosting provider, which runs the servers and the database.
How long we keep it
As long as the business uses the service. When a business disconnects an account, we stop receiving its messages and delete that account's access token. A business can delete any customer's data at any time. When a business deletes its account, all of its data, including its customers' conversations, is deleted.
Deleting your data
Security
The service is only reachable over HTTPS, and its interface requires authentication.
Contact
Questions about this policy or your data: [contact email not configured: set PRIVACY_CONTACT_EMAIL].